Last updated: June 2026
These Terms & Conditions (“Terms”) govern your use of the website https://rbcollective.co.uk and set out the general framework for services provided by RB Collective (“we”, “us”, or “our”). By using our website or engaging our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
About us
RB Collective provides boutique property management and related services to landlords and serviced accommodation hosts in the United Kingdom. Our registered place of business is London, United Kingdom.
Contact: info@rbcollective.co.uk
Website use
You agree to use this website lawfully and not to:
- Use the website in any way that breaches applicable laws or regulations
- Attempt to gain unauthorised access to our systems or data
- Introduce viruses, malware, or other harmful material
- Copy, reproduce, or exploit website content without our prior written consent, except for personal non-commercial use
Our services
Information on this website is provided for general guidance and marketing purposes. It does not constitute legal, financial, or professional advice.
Specific services — including scope, fees, duration, and service levels — are agreed separately in writing (such as a client agreement, proposal, or statement of work) before services commence. If there is any conflict between these Terms and a signed client agreement, the signed client agreement will prevail.
Client responsibilities
Where you engage our services, you agree to:
- Provide accurate and complete information relating to your properties and requirements
- Respond promptly to requests that require your approval or instruction
- Comply with applicable landlord, tenancy, safety, and licensing obligations
- Pay agreed fees in accordance with the payment terms in your client agreement
- Maintain appropriate insurance cover for your properties, unless otherwise agreed in writing
Fees and payment
Fees for our services are set out in your client agreement or written proposal. Unless otherwise stated, fees are exclusive of VAT and third-party costs (such as contractor charges, certification fees, or platform costs), which may be payable in addition.
We may suspend or withdraw services if invoices remain unpaid beyond the agreed payment period.
Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
Subject to the above, we shall not be liable for any indirect or consequential loss, including loss of profit, revenue, business, or anticipated savings. Our total liability arising out of or in connection with services provided under a client agreement shall not exceed the total fees paid by you for those services in the twelve (12) months preceding the event giving rise to the claim, except where a different limit is agreed in writing.
Intellectual property
All content on this website — including text, branding, logos, images, and design — is owned by or licensed to RB Collective and is protected by intellectual property laws. You may not reproduce or use our content without prior written permission.
Confidentiality
We treat client information as confidential and use it only for legitimate business purposes, in accordance with our Privacy Policy and any applicable client agreement.
Termination
Either party may terminate a service relationship in accordance with the notice period and terms set out in the relevant client agreement. On termination, you remain responsible for fees and costs incurred up to the effective termination date.
Complaints
If you have a complaint about our services, please contact us at info@rbcollective.co.uk. We will acknowledge your complaint and aim to resolve it promptly and fairly.
Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer rights that may apply.
Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.